Cisco is renowned worldwide for their networking technology, but not for their customer service. With the launch of Cisco CX, they aimed to reinvent their customer service reputation and give their diverse network of partners a new approach to building sustainable, profitable customer experience models.


CISCO CX:
Mission Possible


“Whenever you complete a task in VR, the entire space is a celebration… it’s more than just a one-to-one, it’s a one-to-many experience too.”
-Yann Caloghiris, ECD, Left Field Labs

Dedicated to customer success
Guests left Cisco CX: Mission Possible having formed personal, emotional connections to Cisco CX; excitement at the experience gave way to overwhelming social media engagement and high-volume participation; and by-request onsite workshops garnered valuable customer insights, which informed Cisco CX strategy moving forward.
“We used behavioral psychology and an immersive experience, to deliver a message which will be really hard for them to forget.”
-Nick King, VP of Cisco CX Marketing

Our Team
Technology
Native App Development
Creative
Creative Direction
Brand Direction
UI/UX Design
Motion/3D Design
Copywriting